Holiday Inn London Kensington High St., an IHG Hotel

The communal areas of the hotel are lovely and the location is excellent. Also the food in the foyer bar has improved enormously

Great hotel just round the corner from the station. Nice to have a pool and sauna, and all very clean.

Nice bar, nice lobby, nice room, great room temperature, warm water always. Very polite personnel.

Initially room was very small, I have a mobility scooter and there were 3 of us in the room, including an 8 year old. The hotel couldn’t have tried any harder to accommodate us and moved us to a suite. The room was fantastic. The location of the hotel was great, we wanted to have easy access to the museums, Buckingham Palace and Westminster, as this location was perfect for this. We also went into the West End, and it was quick and easy to return to the hotel too. We had breakfast on 1 day of our 3 nights, and found it expensive, but there was a great choice and selection. It was fresh and the staff were so friendly and helpful. Moving around the hotel in my scooter was easy, and the staff were so accommodating and supportive, opening doors and operating lifts were needed. All of the staff were friendly and helpful, a real credit to the Managers.

Over many years I've travelled a lot and stayed in many hotels. Hotel staff can be a mixed bag: good and bad but the staff here are all excellent with a pleasant manner and willingness to help. I haven't found a single staff member that I can't praise for efficiency and good attitude. Whoever trains the staff should be congratulated.